Conditions générales de ventes2018-04-10T09:10:29+00:00

Château de la Gabelle : General conditions of sale

Introduction

These Conditions of Sale apply without restriction or reservation, to all sales of products offered by the Château de la Gabelle and concluded only on this website to consumers. They govern the contractual relationship between Château de la Gabelle and its customers, both parties accepting them without restrictions or reservations.

In accordance with Article L.111-1 of the Consumer Code, Château de la Gabelle communicates to the Customer the following information:

Acceptance of conditions

The customer acknowledges having read, prior to his order or at the time of placing an order of these conditions of sale set forth below and expressly accept them without reservation.

These general conditions of sale will prevail over any other condition contained in any other document, except prior, express and written waiver. They can be printed and kept by the customer if wished.

Seller

The sales of products on this site are carried out by the SARL company Château de la Gabelle (France). Limited liability company with capital of 7,622.45 euros whose head office is located at the Château de la Gabelle, Road of Revest-du-Bion, 26570 Ferrassières, France, registered in the Trade and Companies Register of Romans under the number 394 951 917 (hereinafter “Château de la Gabelle”).

  • Email address: contact@chateaudelagabelle.fr
  • Telephone number: 04 75 28 80 54

Customer

Château de la Gabelle sells its products on this website to consumers who have the legal capacity to place an order (hereinafter “Customer”). The Château de la Gabelle cannot be held to verify the legal capacity of each Client.

Products

The Customer is required to know the essential characteristics of the products he wishes to order. The products offered for sale on this website constitute the offer of Château de la Gabelle. Château de la Gabelle nevertheless reserves the right to modify at any time its collection and to change the list, the names and the ranges of products.

The Château de la Gabelle provides visuals of its products and informative texts to its customers to allow them a better representation of the product. These photographs and reproduced texts presented are not contractual. The responsibility of Château de la Gabelle cannot therefore be engaged. However, for the sake of transparency and honesty, the Château de la Gabelle ensures that the photos and drawings provide a faithful reproduction of the product presented and do not contain ambiguities concerning particular dimensions, weight and quality. Château de la Gabelle also makes the choice to present the weights and dimensions of all its products in order to be as transparent as possible. This information is located in the “additional information” section for each product in its description.

Prices

The selling price of the products is indicated in euros excluding shipping costs. These fees are invoiced in addition to the price of the products purchased (for a delivery from Ferrassières (Sault, Montbrun-les-Bains) according to the terms below and those indicated to the Customer before the validation of the order). The prices include the value-added tax (VAT) applicable on the day of the order. VAT is indicated on the invoice. The Château de la Gabelle reserves the right to send packages from another place if it deems it useful.

These prices are subject to change at any time. The products ordered will be invoiced at the price in effect displayed during the placing of order.

The offers presented by the Château de la Gabelle are valid as long as they are announced on the site and within the limits of available stocks. Information on the availability of products is provided at the time of placing the order, if any.

 

Order

Overview

The customer has the opportunity to check the details of his draft order and correct any errors in his basket at any time before the final payment. Note that during a single purchase, the Customer is limited to a maximum of 10 articles for the same reference.

From the moment the Customer confirms his order, he is considered to have knowingly accepted the content and conditions of the order and more particularly the present General Conditions of Sale, prices, volumes, characteristics, quantities and delivery times of products ordered. The sale will be final at the time of confirmation of the order by the Customer, without prejudice to the exercise by the Customer of his right of withdrawal (terms and conditions below).

The order will be confirmed by the Château de la Gabelle by sending an email to the Customer. A second email will be sent at the same address when shipping his order. The Château de la Gabelle recommends to the Customer to keep these two emails.

These two emails will be sent to the e-mail address entered by the Customer at the time of his identification prior to placing the order. In the event of an error in the electronic mail entry concerned or the receipt of the order confirmation email, the responsibility of the Château de la Gabelle cannot be engaged. It is the responsibility of the Customer to indicate the correct email address so that it happens in the best conditions, and the responsibility of the Château de la Gabelle cannot be questioned for this reason.

The Château de la Gabelle offers its guests Customers the possibility of ordering by the means of their choice, to better meet their expectations.

Order on the website

Payment is made only by credit card or check. In the case of payment by check, the order will only be validated upon receipt and collection of the check. For payment by check, make your checks payable to: SARL Château de la Gabelle; and send it to the following address:

Château de la Gabelle
Customer service
Route de Revest-du-Bion
26 570 FERRASSIERES.

The courrier must fill in the following information: surname, first name, number or order reference of the Client.

Order by phone: +33 (0) 4 75 28 80 54 (price of a local call).

Payment can be made by credit card or check. The Customer is invited to prepare his order and to have his credit card at the time of the call. In case of payment by check, the payment is made under the same conditions as for the payment of an online purchase (see “Order on the website)

Order by email: contact@chateaudelagabelle.fr.

Payment can be done by credit card or check. The Customer is invited to prepare his order to specify the desired means of payment by email. In case of payment by card, a telephone appointment will have to be fixed. In the case of payment by check, the payment is done in the same conditions as for online purchases (see “Order on the website).

Packaging Gift of the Products

If the Customer wishes, the Château de la Gabelle can make free gift packages. The Château de la Gabelle provides free gift boxes or sachets for the products so that the Customer can make his own package (s). On the other hand, the Château de la Gabelle reserves the right to choose the type of gift packaging estimated to be the most suitable.

Delivery

The Customer bears the cost of delivery, which includes all taxes (TTC).

Delivery

The Château de la Gabelle delivers orders in metropolitan France (Corsica and Monaco included), Overseas, within the European Union and internationally.

The order is shipped to the delivery address indicated by the Customer during the ordering process. The Château de la Gabelle agrees to ask the Customer in advance all the information it deems necessary for the smooth running of the delivery. It is therefore up to the Customer to provide all the details necessary for the proper routing. The responsibility of the Château de la Gabelle cannot be held liable for late delivery due to an incorrect delivery address.

Delivery time of products and gift cards

The maximum delivery time is set to 30 working days from the receipt of the email confirmation of the order. The Château de la Gabelle gives the possibility to its Customer to choose the delivery method he prefers from the list of carriers offered at the time of placing the order. For information, and without The Château de la Gabelle does not or bound by this deadline, from the receipt of the e-mail confirmation of shipment (and not order confirmation), the estimated average delivery time is indicated to the Customer when choosing its sender. These deadlines are expressed in working days, excluding possible problems of routing and availability of products. Delivery delay

In case of late delivery (ie a delivery exceeding 30 working days) not due to a case of force majeure or rupture of a product, the Customer may require delivery within a reasonable additional period of the Château de la Gabelle. If the Château de la Gabelle has not executed within this period, the Customer has the option to cancel the order, unless the Château de la Gabelle has been executed in the meantime or if the delay in delivery results a case of force majeure, as defined below.

Cancellation of order

Modalities of cancellation

The cancellation of order can be carried out by:

  • Email to the following address: contact@chateaudelagabelle.fr. Please specify in the subject “Cancellation of order” and the order number
  • Phone 04 75 28 80 54 (price of a local call).

Refund conditions

Whatever the circumstances of the cancellation, it is up to the Customer to send all the necessary information allowing the Château de la Gabelle to proceed with the refund.

When the order is canceled, the Château de la Gabelle will reimburse the Customer for all the sums paid. no later than 15 working days following the date on which the data for the refund was communicated.

Payment

The price of the Products is payable in cash on the day of the actual order. The order is considered effective only when the banking centers concerned have given their agreement. The Château de la Gabelle will be entitled to cash the full amount of the order upon sending the email informing the Customer of the confirmation of his order.

Whatever the means of payment withheld, in case of refusal, incident of payment and / or fraud in the use of the site or the means of payment chosen by the Customer, the order will be automatically canceled. The Customer will be notified of the cancellation by email to the e-mail address indicated during the ordering process.

The Château de la Gabelle offers its Customers different means of payment:

Payment by credit card (secure payment)

Le Château de la Gabelle accepts payments by Carte Bleue, Visa and Mastercard.

Payments on this website are made by credit card through a secure payment system. This website secures your confidential information with a GeoTrust True BusinessID certificate. The information exchanged is thus encrypted with SSL (Secure Socket Layer) before being transmitted. This information being readable, nobody can use them without your knowledge.

To increase the security of your banking information, the Château de la Gabelle does not keep them. Therefore, the Customer must communicate them to each new order, except in case of acceptance of the option “One Click” which allows the Customer not to have to re-fill all the banking information but only his security code.

Payment by check

The Château de la Gabelle accepts payments by check only for French bank checks when ordering by phone, mail or shop. They must be sent to the following address:

Château de la Gabelle
Customer service
Route de Revest-du-Bion
26 570 Ferrassières

The courier must fill in the following information: last name, first name, order number or order number of the Customer.

Transaction control

A for the purpose of controlling transactions and orders, the Château de la Gabelle may be required to contact the Customer by any means and may, where appropriate, request any supporting document deemed useful (relating to the identity, and / or the home, and / or by means of payment used). The Customer must provide the required supporting documents within 15 working days upon receipt of the request by the Château de la Gabelle. This transmission delay will offset the delivery of the ordered products. The deadline of 30 working days maximum will apply from the reception of the requested supporting documents.

The Customer is informed that the delay, the defect or the refusal to transmit the justifying documents will lead to the cancellation of the order.

Ownership reserves

Gabelle reserves ownership of the delivered products until full payment of the price.

Responsibility

Château de la Gabelle is committed to the proper performance of the obligations resulting from this contract. However, Château de la Gabelle may be exempted from all or part of its responsibility by proving that the non-performance or improper performance of the contract is attributable to the Customer, that is to say, unpredictable and insurmountable, a third to contract, either to a case of force majeure (ex: strikes, accidents, riots, fire, etc. constituting unforeseeable and irresistible events) .

The responsibility of the Château de la Gabelle cannot be engaged in case of inconvenience or damage resulting from the use of the Internet.

Transfer of risk

It is at the moment when the Customer or a third party designated by him, and other than the carrier proposed by the professional takes physical possession of these goods that any risk of loss or damage property is transferred.

Customer service and claims processing

For any question or claim relating to the performance of the contract, the Customer may contact the Service Customers according to the following conditions:

  • By email: contact@chateaudelagabelle.fr
  • By telephone: 04 75 28 80 54 (price of a local call), from Monday to Friday from 9:30 to 12h and from 14h to 18h
  • By mail: Château de la Gabelle – Customer services – Route de Revest-du-Bion – 26 570 FERRASSIERES

Availability of products and gift cards

The Château de la Gabelle does everything possible to ensure the availability of products. Product offers are valid as long as they are advertised on the site and within the limits of the available stocks.

Indications on the availability of the products are provided to the Customer at the time of the order. If a product of the order is not available at the time of preparation, Le Château de la Gabelle will automatically send an email to the Customer. The Customer will then be able to:

  • Replace the broken product with another product of the same amount (except in case of product offered)
  • Receive the rest of the order without the product being broken. The amount will then be deducted from the order total and will not be charged to the Customer (except in case of product offered)
  • Cancel the entire order.

Product legal warranty

General

Customer has a quality guarantee and the Château de la Gabelle undertakes to exchange or refund defective or non-compliant products as soon as possible.

For any technical assistance, information or complaint concerning the products, please contact us by email at contact@chateaudelagabelle.fr or you send by phone to +33 (0) 4 75 28 80 54 (price of a local call).

Conditions of exercise of the guarantee

In the event of lack of conformity or hidden defects of the product and in the respect of the conditions fixed by the law, you must address your prior complaint to the Château de la Gabelle by e-mail to contact@chateaudelagabelle.fr or by post to the following address: THE CHÂTEAU DE LA GABELLE – CUSTOMER SERVICE – Road of Revest-du-Bion – 26 570 FERRASSIERES.

In case of lack of conformity, Château de la Gabelle replaces the product with the same product or an equivalent product. The replacement will be carried out within a maximum of 1 month from the receipt of the product, and subject to availability of the product.

Default of warranty

The Château de la Gabelle reminds its Customers that the products sold on this website each specific storage conditions and some have an expiry date or maximum durability. This information is indicated on the product label. Products that have not been stored under the conditions indicated as adequate to the Customer will therefore be excluded from the warranty.

Terms of use of the products – safety

Precautions of use

The Château de la Gabelle recalls that the essential oils are extremely powerful concentrates which can be dangerous if they are not used and stored properly. Please refer to the instructions on the label. Château de la Gabelle could not be held responsible for inappropriate use of the Product.

Use of products for therapeutic purposes

Aromatherapy products and especially essential oils are not innocuous products. Active substances are present in very high percentage. We do not encourage self-medication.

The information provided on this website is derived from reference books in aromatherapy. Data for information purposes, they should in no way constitute medical information considered as such. This information does not engage the responsibility of Château de la Gabelle. For any use of essential oils for therapeutic purposes, we recommend that you consult a doctor who is competent in aromatherapy.

In addition, the Château de la Gabelle reminds its customers that it is strongly discouraged to use essential oils for children and pregnant women.

Returns and exchanges

The Consumer Code allows the Customer to have a period of fourteen (14) calendar days for any retraction of the contract concluded at a distance (Article L.121-2121) .

General information

To exercise the right of withdrawal, the Customer must notify the Château de la Gabelle its decision by means of an unambiguous declaration (eg letter sent by post or email) before the expiry of the withdrawal period:

  • By mail: CHÂTEAU DE LA GABELLE – CUSTOMER SERVICE – Route of Revest-du-Bion – 26 570 FERRASSIERES
  • By email: contact@chateaudelagabelle.fr.

 

For reasons of hygiene and health protection, the Customer is nevertheless clearly informed that he loses his right of withdrawal for all Products he has unsealed after delivery. This condition applies to cosmetic products, groceries, decorative products, and aromatherapy products.

Return of order after retraction

The Customer must return the entire order, that is to say all new properties, in their original packaging and intact, as well as all notices, samples, promotional gifts and other documents at the Château de la Gabelle. The Customer will be held responsible for the depreciation of the Products resulting from manipulations other than those necessary to control the order.

The order is payable directly by the Customer without undue delay and, in any case, no later than fourteen (14) calendar days after the Client has communicated his decision to withdraw from this contract to the following address: Château de la Gabelle – SAV RETOUR – Road to Revest-du-Bion – 26 570 FERRASSIERES.

The Castle of Gabelle will have a period of five (5) calendar days upon receipt of the return of the order to check the status of Products.

Refund Terms

The Château de la Gabelle will refund all payments received from the Customer including the delivery costs paid by the Customer to the order excluding any additional costs due to the fact that the Customer has chosen, if necessary, a mode other than the least expensive standard delivery method proposed by the Château de la Gabelle.

The refund will be made no later than fourteen (14) calendar days from the day when the Château de la Gabelle will have received the returned order. An email confirming receipt will be sent to the Customer at the e-mail address entered by the Customer at the time of placing the order.

The refund will be made by the same means of payment that the Customer has used for the transaction. initially, unless the Customer expressly agrees otherwise. In the case of a different means of payment, it is the responsibility of the Customer to transmit all the information necessary for the transaction. The Château de la Gabelle could not be held late in repayment under the conditions set out above if the information would not have been transmitted within a reasonable time.

For products that have been unsealed, since, for obvious reasons of hygiene and health protection, the right of withdrawal does not apply on these products, the Château de la Gabelle will not make any refund (transport costs included).

For all the products marketed under the Château de la Gabelle brand which has been damaged, the Château de la Gabelle will apply a discount of 50% on the reimbursement of these products (excluding transport costs). Since these products will no longer be marketable due to their depreciation and proceed to reimbursement of all payments (including transportation costs of the Customer), after deducting the 50% discount;

Château de la Gabelle invites the Customer to contact directly and exclusively the Customer Service by email at contact@chateaudelagabelle.fr

Back for legal guarantees

For a return or an exchange, the Château de la Gabelle invites the Customer to contact the Customer Service who will indicate the procedure to be followed.

Exchange in a physical shop

The exchange is for products delivered in good condition or with a manufacturing defect.The products must be presented in their original packaging without having been used, with the gifts sent in the order, where appropriate. The exchange will only involve an amount greater than or equal to the initial purchase (excluding shipping costs). In case of higher amount, the Customer must complete the difference by the means of payment of his choice in the shops of Château de la Gabelle.

No refund or credit note, will be made in the shop.

Other return and exchanges

All return of product that does not result not the exercise of a guarantee or the right of retraction, in particular in case of defect of the product, will have to be the object of a formal agreement between the Customer and the Château de la Gabelle. It will entail, if necessary, constitution of a credit for the benefit of the Customer. The return costs will be borne by the Customer.

Terms of return (other than in the exercise of the right of withdrawal):

Products must be returned in their original packaging sent in the order, if necessary, without having been at the following address:

CHÂTEAU DE LA GABELLE – CUSTOMER SERVICE – Route de Revest-du-Bion – 26570 FERRASSIERES – FRANCE

In case of problem, the Château de la Gabelle invites the Customer to contact the customer service by email: contact@chateaudelagabelle.fr.

Jurisdiction

Disputes that would occur after or on the occasion of the present contract can be solved by means of mediation / conciliation.

The sales of Products on the present site are subjected to the French law which regardless of the country of residence of the Customer or the place of the order. Any dispute relating to the existence, interpretation, performance or termination of a contract concluded between the Client and the Château de la Gabelle is subject to the exclusive jurisdiction of the French courts.

Privacy and protection of personal data

Our Internet server automatically recognizes the domain name (of the service provider) and, where possible, the e-mail address of Internet users who visit our site. We centralize domain names not for statistical purposes. We use the information provided to improve the content of the pages of our site.

Château de la Gabelle collects and processes personal data about the Customer and the recipient of the order (except banking information) in computerized form only order management purposes. The Customer benefits, according to the law of January 6th, 1978, of a right of access, rectification and opposition on the whole of the personal data concerning him which is exerted by email to the following address: contact@chateaudelagabelle.fr or by mail to the following address:

CHÂTEAU DE LA GABELLE – CUSTOMER SERVICE – Route de Revest-du-Bion – 26570 FERRASSIERES – FRANCE

Le Château de la Gabelle does not use the personal data collected for canvassing purposes

In order to improve the performances of the site and the use that you make of it, Château de la Gabelle and its authorized service providers can use tools of measurement of audience and navigation follow-up (such as cookies, markers ( “Tags”) etc.). These tools do not identify you by name but record information about your navigation and can be used in particular as part of a program of specific commercial offers. We inform you that you can oppose the registration or use of these tools by configuring your browser for this purpose.

Modification of these terms and conditions

The Château de la Gabelle reserves the right to modify at any time the content or the characteristics of these General Conditions of Sale. Each order gives rise to the acceptance of the General Conditions of Sale in their current version. If they are modified, they will apply only to the orders concluded from these modifications.

If one or more stipulations of the present general conditions of sale are held for invalid or declared as such under a law, a regulations or following a final decision of a competent court, the other stipulations will retain all their force and their range.

Physical property

SARL Château de la Gabelle holds all intellectual and industrial property rights relating to the website and to the CHÂTEAU DE LA GABELLE brand or holds the rights of use relating thereto.

Access to this Website does not confer on Internet users any rights over intellectual property rights. The general structure of the Site, but also the elements accessible on the Site, in particular in the form of texts, photographs, animated or non animated images, icons, maps, sounds, videos, software, database, data and all the other elements composing the Site are the exclusive property of SARL Château de la Gabelle.

You may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site without the prior written permission of SARL Château de la Gabelle.

You are informed that this prohibition is intended in particular, but not exclusively, practices such as scrapping or use of robots for the purpose of extraction, reproduction of any element of the Site, including the offers of products presented there, in particular for commercial purposes.

You are not authorized to insert in a frame or use framing techniques to insert a trademark, logo or any other information (including images, text, layout or form) of SARL Château de la Gabelle without his prior written consent and express. You are not authorized to use meta tags or any other “hidden text” by using the name or trademark(s) registered in SARL Château de la Gabelle without the prior written and express consent of SARL Château de la Gabelle.

The use not previously authorized by SARL Château de la Gabelle in any capacity whatsoever, of all or part of the Site may be the subject of any appropriate action, including an action for infringement.

Insertion hypertext links to any part of the Site is prohibited without prior written permission of SARL Château de la Gabelle.

Your opinion on our products

Le Château de la Gabelle offers its customers testimonials concerning the products offered on the Site subject to compliance the following moderation criteria: the Château de la Gabelle reserves the right not to publish including messages incomprehensible, outrageous, defamatory, malicious, racist, or irrelevant to the products concerned. In addition, a moderation carried out by the Château de la Gabelle will be carried out and the Château de la Gabelle reserves the right to modify the length, spelling or some words of the testimonies for the sake of moderation or to improve the editorial coherence of the Site.

People posting a message grant to the Castle of the Gabelle for the legal duration of the rights of authors a right of use allowing to reproduce, to publish, translate and disseminate their testimonies on all the supports of the Château de la Gabelle in the whole world.

In case your testimony is not published, we will try to come back to you to find how to better satisfy you. We thank you for taking the time to share your experience with other consumers of Château de la Gabelle.